Arabian Oud Organic Incense

1. Return Policy

• Items once sold may not be eligible for return. Please contact our customer support for specific exceptions with product pictures.
• If you receive a fully damaged item, please contact us immediately with a photo of the damaged product within maximum of one day from the time of delivery. We will arrange for a replacement or refund. 
• If your order is missing items, please contact our customer support within 2 days of receiving your order. We will investigate the issue and resolve it promptly.
• For damaged or incorrect items, contact our customer support to initiate resolution of the issue.
• Certain items, such as personalized or custom-made products, may not be eligible for return or exchange.

2. Refund Policy

• Refunds: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.   
• Refund Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, typically within 7 business days.   

7. Contact Us

If you have any questions or concerns about our return and refund policy, please contact our customer support team at idikagoa@gmail.com or +91-9834609445.   
Note: Please retain your original order confirmation and proof of purchase for any return or exchange.

Idika reserves the right to modify or update this return and refund policy at any time without prior notice. Please check our website for the latest version.

1. Shipping Times:

• Processing Time: Orders are typically processed within 5 business days.
• Shipping Time: Once your order is processed, it will be shipped. Delivery times may vary depending on your location.

2. Shipping Costs:

• Shipping costs are calculated based on the weight and dimensions of your order, as well as your shipping address.
• We offer Standard Shipping or Expedited Shipping with different delivery times and costs.

3. Shipping Carrier:

• We use Indian Post to deliver your order.

4. Tracking Your Order:

• Once your order is shipped, you will receive a tracking number via email.
• You can track your order using the provided tracking number on the shipping carrier's website.   

5. International Shipping:

• COMING SOON

6. Shipping Address:

• Please ensure that your shipping address is accurate and complete.
• We are not responsible for packages delivered to incorrect addresses.

7. Shipping Restrictions:

• We may not be able to ship to certain locations or countries due to various reasons.
• Please contact our customer support for more information.

8. Lost or Damaged Packages:

• If your package is lost or damaged, please contact our customer support immediately.
• We will investigate the issue and resolve it promptly.

Please note: Shipping times may be affected by factors such as weather conditions, holidays, and peak seasons.